Followbase – now support your customers through twitter

Followbase is a customer support and service application that helps you provide an efficient customer service through twitter.

Your customers, readers, users or whatever you like to call them as, can easily get in touch with you, ask questions, suggest ideas and anything else using Followbase. You get your own Followbase forum which you can customize to give it your own look and feel.

Spammy tweets and bots can be blocked to prevent spam. You can add new employees as part of the support staff. When an employee tweets, such tweets are marked as ‘team’ and highlighted to differentiate from the rest. Followbase has threaded replies feature which helps increase user engagement.

You can find the Twi5 forum here. I’m really looking forward to badges and other embeddable widgets that would make integrating Followbase with websites easy, let’s hope they look into this!

Quickie

• Create your own customer support service through twitter
• Add new employees as part of the team
• Threaded replies
• Customize the look and feel of your Followbase forum

Followbase Says

Followbase is a real-time customer service & support forum for any company that uses Twitter.
We scan Twitter and collect customer ideas, problems, questions and mentions of your company so you can share what people are saying and respond.

Web

• Followbase – Customer service and support via twitter

Follow

• @followbase – Followbase is a Twitter based Customer Service & Support forum for any company.